Frequently Asked Questions
Most frequent questions and answers
COVID 19 Updates ?
The safety of our customers and employees is our top priority.
- Delivery and Service Technician Teams – All delivery and service technician team members have been provided with hand sanitizer to clean their hands of any germs, and rubber gloves to reduce skin contact with customer’s items. Team members will also follow a regular cleaning schedule that disinfects door handles, vehicle door handles, steering wheels and the overall interior of the vehicles.
- Delayed Delivery and Product Availability – Currently, most of our products are in-stock and available, however, as the situation evolves, shipments of items may be delayed. If you experience delays or have questions about the status of your order, please reach out to your sales associate.
- Our Employees – We have shared with our employees’ specific instructions on the proper handwashing method and other sanitary actions they can take, and to stay home if they feel ill.
We appreciate your business and patience during this time and will continue to be committed to protecting our customers, communities, and employees.
What is your return policy ?
All returns or exchanges must be done within the seven days of receipt of goods and are subject to company or manager approval. See our Terms & Conditions page for details.
How do I report damaged items ?
How soon do I need to report damaged items ?
All damages must be reported to our Service Claims department within seven days.
What to expect at delivery ?
One to two days before delivery you will receive a reminder phone call along with a text to confirm your delivery date and time frame. You will also receive a reminder phone call prior to the delivery team’s arrival.