Duahene

Returns & Exchanges

Return Policies.

All returns or exchanges must be done within the first seven days of receipt of goods and are subject to company or manager approval. Furniture must be in “like-new” condition. The customer is responsible for all transportation of goods. All returns are subject to management approval. A pickup charge equal to the original delivery charge will apply. Delivery charges are non-refundable after receipt of your merchandise.

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be in new/unused condition and returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return).

All returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits, and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable law. With the exception of refunds for damaged or defective merchandise, delivery, and handling charges are nonrefundable, and return or pickup fees may apply.  Refunds are made based on the payment method used at the time of purchase. Please allow 10-14 days following receipt of the eligible returned item(s) for any credit or refund to display on your debit or credit card statement.

Change or Cancellation.

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

For In-Home Delivery orders, you can cancel the order simply by calling Customer Service at 0244035401. If you cancel your order at least 48 to 72 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 to 72 hours prior to the delivery date, we will cancel the order but will charge your debit or credit card the delivery fees.

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