The following Terms apply to any Order that you place through our Website. By placing your order online at www.duahene.com, you will be accepting these Terms. If you do not accept the Terms, you will not be able to order any Goods through our Website. Please read the Terms carefully before purchasing as by making a payment online you will be agreeing to and accepting these Terms.
The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
Minors or people below 18 years old are not allowed to use this Website.
Purchase of products
After you have submitted your order you are offering to buy those Goods from us. We will send you an order acknowledgment email shortly after you place your order. Please note that this email is an acknowledgment and not an acceptance of your order. You should note that:
– We are not obliged to accept your Order; and
– No contract exists between us for those Goods at this stage.
We reserve the right to decline all or part of any Order for any reason. This might be because, for example, the Goods are not in stock or are no longer available or because of a pricing error on the Website. If we decline all or part of your order, we will contact you with additional information and will not process your order We will refund the full amount of your payment if you do not wish to order alternative Goods from us or; in the case of a pricing error, order the Goods at the correct price.
If we do cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. The creation of the contract between you and us will take place upon the successful delivery or collection of any part of your order unless we have notified you that we do not accept your order.
It is recommended that you retain all emails relating to your order. The details of your specific order are filed by us. Should you want any information regarding your order you may contact us.
If you want to make any changes to your order, e-mail us or call us on +233244035401 for further assistance. Please note that when products are ordered at different times we cannot guarantee color matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.
Images (including photographs and videos) of Goods displayed on our Website are for illustrative purposes only. They may not be representative of the actual size of the Goods. Also, we cannot guarantee that the way your computer displays colors will accurately reflect the colors of the Goods. The product pictures represented onsite are a guideline to what the product is but the actual product that you select based on options will be summarised on the product detail page and this will be presented within the Shopping Basket, prior to purchase.
For the purpose of the Contract, the quantity, quality, description and any specifications of the Goods will be described in the Order Confirmation Email.
Prices on our Website are given in Ghana Cedis. Prices include VAT and any other applicable taxes. We will do what we reasonably can to ensure that the prices stated on the Website are accurate and up to date. In the event of any pricing errors, you will be notified by email or telephone and we will give you the opportunity to re-confirm your Order at the correct price.
Your chosen payment type, (Debit card, credit card, or Mobile Money) will be charged when you submit your order at the final stage of the checkout. If we are unable to collect payment we shall not be obliged to make delivery to you and will not do so until payment is collected.
Depending on how you choose to pay, your payment may be subject to validation checks and/or third-party authorizations. We reserve the right to decline all or part of any payment for whatever reason and should this occur we will contact you with these details.
If, however, we display an inaccurate price which could reasonably have been recognized as a pricing error, we do not have to provide the Goods to you at the incorrect price if the pricing error is obvious and could reasonably have been recognized as a pricing error, even if the contract has been concluded.
Security and Clearing
All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to transfer to the bank for authorization.
As an additional security measure, no credit or debit card details submitted online are stored directly by us once your order has been processed. They are stored in an encrypted form by our payment providers, Flutterwave.
Delivery of goods to you
We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.
We aim to deliver your furniture within the time quoted on our website when you place your order depending on your location. Please note, all delivery dates and lead times quoted are given in good faith and are approximate at the time of placing your order based on the estimated length of time that we believe we can deliver the order to you based on stock levels and/or delivery times provided to us from our suppliers and are supplied in good faith and may be affected by delays that are beyond our control and therefore we cannot accept responsibility for any consequential loss. As such variations may occur. Where multiple items have been ordered, we will endeavor to deliver them all together before the longest delivery time quoted, unless a split delivery is specifically requested. A requested split delivery will be subject to a further delivery charge. If the circumstances of your order change, we will contact you.
Once your complete order has been received into the Duahene distribution center, you will be contacted to arrange a delivery or collection date. As our limited storage facilities are for transit purposes only, we will endeavor to deliver your order to you as swiftly as possible and usually no later than 7 days after it becomes available and you accept delivery of your order on this basis. Only the person who placed the order can collect the order, it cannot be collected by anybody else on your behalf. Valid photographic proof of your identity (for example a photographic driving license or passport) is required on collection along with the receipt of your order.
You will become the owner of the goods at the time of delivery provided we have received payment in full. Where applicable, our expert Premier Delivery Service team will carefully install your new furniture in your home, exactly where you want it (subject to access). Please make sure that the areas you want the furniture placed is cleared. They will then remove all wrappings and packaging and dispose of them for you. Items that require customer self-assembly and/or installation are indicated on the product detail page and might include: selected furniture, selected children’s furniture, wall hung mirrors, garden furniture, selected bed frames, and home office furniture. Self-assembly items will be delivered to the room of your choice. It is your responsibility to remove the product from the packaging and assemble. Although, you may not be able to assemble the product immediately, please fully check the product, and in the unlikely event of any product being damaged or parts missing, please advise within 72 hours of delivery.
To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.
All deliveries will be pre-booked and must be signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there will be an additional charge for failed delivery where the failure to deliver is no fault of Duahene, or where less than 48 hours notice is given of customer cancellation.
Damaged or Defective Goods
Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. However if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to the following options:
- Reject the goods
You will be asked to complete an Incident Report form immediately, which will be provided by the home delivery team.
The Incident Report form will then be returned to the delivery warehouse. It will be logged against your order number and a refund of all monies paid, including any delivery charges, will be made as soon as possible and in any event within 30 days of cancellation being accepted.
- Keep the goods
If the furniture is useable, despite the damage, we are happy for you to go ahead and use it
The Duahene home delivery team will complete an incident report form (if appropriate) to record the problem. They will ask you to sign it and they may also take photographs to accompany the paperwork.
The Incident Report form will then be returned to the delivery store. It will be logged against your order number and assessed for necessary further action.
- A member of our team will contact you to arrange a technician to visit and repair the problem to manufacturing standards, generally within 7 days. If he/she is unable to resolve the matter on the first visit and parts are required, we will endeavor to source them as quickly as possible.
- In the event that a repair cannot be made, we will replace the furniture, or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty revert to the ownership of Duahene, and must be in our possession before monies are refunded.
After Delivery: If the pre-existing fault or damage is discovered after delivery, you should contact us as soon as you notice the defect, or at the latest within 30 days of delivery of the goods, via our Online store.
A member of our team will then contact you to arrange a technician to visit and inspect the goods and discuss your options including returning the goods or repairing the problem to manufacturing standards, generally within 14 days. If he/she is unable to resolve the matter on the first visit and parts are required, we will endeavor to source them as quickly as possible.
In the event that a repair cannot be made, we will replace the furniture, offer a reselection to the value of the purchase price less any discounts or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty revert to the ownership of Furniture Village, and must be in our possession before monies are refunded. A refund may be subject to a usage charge depending on the period of time that has elapsed since delivery.
All returns or exchanges must be done within the first seven days of receipt of goods and are subject to company or manager approval. Furniture must be in “like-new” condition. The customer is responsible for all transportation of goods. All returns are subject to management approval. A pickup charge equal to the original delivery charge will apply. Delivery charges are non-refundable after receipt of your merchandise.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be in new/unused condition and returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return).
All returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits, and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable law. With the exception of refunds for damaged or defective merchandise, delivery, and handling charges are nonrefundable, and return or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 10-14 days following receipt of the eligible returned item(s) for any credit or refund to display on your debit or credit card statement.
Change or Cancellation.
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For In-Home Delivery orders, you can cancel the order simply by calling Customer Service at 0244035401. If you cancel your order at least 48 to 72 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 to 72 hours prior to the delivery date, we will cancel the order but will charge your debit or credit card the delivery fees.
Intellectual property rights
The content of this Website is © Duahene (or its third-party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorized by us (or our licensors). All such rights are reserved.
You are permitted to print a single copy of or download any part of, any pages(s) of the Website for your personal use. You may inform others about content on the Website.
You must not modify in any way any copies, paper or digital, of any materials you have printed, or downloaded. Illustrations, photographs, video, audio sequences, and graphics may not be detached from any accompanying text. You must acknowledge Duahene and any identified contributors as the authors of content on the Website. You must not use the Website or any part of it for commercial purposes without obtaining a license to do so from us or our licensors.
You are specifically restricted from all of the following:
- publishing any Website material in any other media;
- selling, sublicensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
- using this Website in any way that is or may be damaging to this Website;
- using this Website in any way that impacts user access to this Website;
- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
- using this Website to engage in any advertising or marketing.
Accessing the website
We may update the Website and change any part of its content. We do not guarantee that the Website and any of its content will be without errors or omissions.
This Website is provided “as is,” with all faults, and Duahene expresses no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
Limitation of liability
In no event shall Duahene, nor any of its directors, and employees be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Duahene, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent Duahene from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Duahene is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
Duahene is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between Duahene and you in relation to your use of this Website and supersede all prior agreements and understandings.